Pre-sales Service

• Customer service center

  This is the information center where we communicate with you. In order to convey service information accurately and efficiently, it is divided into information communication center, customer satisfaction improvement center, customer behavior analysis center and product marketing promotion center. Here, we will provide you with one-stop professional services such as service outlet introduction, product price consultation, technical support, product complaints, service complaints, repair and spare parts consultation and sales.

• User experience day

  Through new product promotion and customer actual operation experience, we will conduct in-depth communication with you in all aspects to help you understand us and construction solutions in depth.

• Deep customized construction solutions

  We have software and hardware resources and have accumulated many years of construction experience. At the same time, we sincerely invite you to serve as a consultant for the design, manufacturing and service details of the enterprise. In order to provide efficient and in-depth customized construction solutions, we work together.

Sales Service

• Consultative sales

  There is always a demand for differentiated construction. We will fully assist you in optimizing the selection of equipment and help you achieve the optimal value of purchasing equipment.

• One-stop financial services

  Based on our deep understanding of construction machinery products and customer needs, we work with major financial institutions to provide the best financing solutions for your business operations.

After-sales Service

• Smart butler service

  We have established a complete "GPS Global Service Center" to provide you with proactive smart butler service through the Internet of Things platform.

• VIP customer club

  This is a platform for cooperation and communication among "customers, experts, manufacturers, and engineers", with a complete management system and work process.

• Expert physical examination and diagnosis

  We use the "China Quality Thousand Miles Promotion Association" as a platform to establish a normalized national mobile service system. In the past five years, we have carried out more than 90 "Quality Service Thousand Miles" activities, with nearly 10,000 experts driving millions of kilometers, and footprints all over the country, bringing considerate services to every user.

• Timely delivery of spare parts

  Thousands of spare parts centers across five continents, nearly 300 million professional reserve parts. We promise that spare parts will be delivered to you within 72 hours.

• After-market worry-free service

  We are committed to providing you with after-market services such as leasing, second-hand car evaluation, trading, overhaul, and recycling and remanufacturing. Solving your worries is our responsibility and mission that we have always firmly pursued.